Shipping policy
Thank you for placing an order with Azuma's Moon! Here are a few shipping and delivery reminders:
- Azuma's Moon ships orders on Monday through Friday, during normal business hours (excluding US national holidays).
- Orders are typically processed within 2-3 days and shipped within one business day.
- Orders of $100 or more or shipped for FREE.
- Orders of $300 or more require a signature for delivery.
- Shipping fees will be shown on your payment summary prior to checkout/payment.
- Shipping fees are based on the subtotal before taxes/discounts, and they are non-refundable.
- Typical estimated delivery times are within 5 business days of purchase, however, shipping couriers are unable to guarantee estimated delivery dates.
- Next-day shipping/delivery is available if the option is shown.
- Your shipping tracking # will be provided in an update email and it can be found in your online account information.
- If your item is backordered, we will notify you immediately.
- Azuma's Moon ships to addresses in the USA and internationally.
- Orders shipped to Alaska, Hawaii, and US Territories may require additional delivery time.
- Azuma's Moon does not ship to Post Office boxes (P.O. boxes).
- Orders shipped to APO/FPO addresses will be subject to military handling and delivery requirements.
- Orders shipped to international addresses may be subject to additional custom duties and service fees (which vary by country). These are specified at checkout and confirmed in the purchase summary. Azuma's Moon cannot reimburse duties and taxes paid at delivery. For information, please contact your local customs office.